Privacy Policy

Effective Date: September 1, 2026

Becoming Soulful, owned and operated by Leasa Arsenault (“Becoming Soulful,” “I,” “me,” or “my”), respects your privacy and is committed to protecting the personal information you provide when you visit my website, book services, contact me, or subscribe to my mailing list.

This Privacy Policy explains what personal information I collect, why I collect it, how I use and protect it, and the choices you have regarding your information.

By using this website or voluntarily providing your personal information to Becoming Soulful, you acknowledge the practices described in this Privacy Policy.

1. Personal Information I Collect

I collect only the personal information reasonably necessary to provide my services, communicate with you, process payments, and operate my website and mailing list.

Depending on how you interact with Becoming Soulful, I may collect:

• Your first and last name

• Your email address

• Information you voluntarily provide when contacting me through my website, such as the content of your message

• Information necessary to schedule and manage your appointments

• Information related to your purchases or transactions

I do not collect or store information about your emotional state, health, medical history, trauma, childhood experiences, or other personal details discussed during an in-person session as part of my website or online client database.

2. How I Collect Information

I may collect personal information when you:

• Contact me through a website contact form

• Book an appointment through my website

• Contact me directly to arrange an appointment

• Subscribe to the Becoming Soulful mailing list

• Purchase a service

• Communicate with me by email or other direct means

You are not required to provide personal information unless it is reasonably necessary for me to respond to you, provide a requested service, process a transaction, or fulfil another purpose explained to you at the time your information is collected.

3. Why I Collect and Use Your Information

I may use your personal information to:

• Respond to inquiries and requests

• Communicate with you about appointments and services

• Schedule and manage appointments

• Provide services you have requested

• Process payments and transactions

• Send you the Becoming Soulful monthly newsletter if you have subscribed

• Communicate important information about services or appointments

• Maintain appropriate business and transaction records

• Improve and maintain my website and its functionality

• Understand general website usage and performance, where analytics are enabled

• Meet legal, accounting, administrative, or regulatory requirements

I will not collect, use, or disclose personal information for purposes that are unrelated to the purposes described in this Privacy Policy unless I obtain your consent or am otherwise permitted or required to do so by law.

4. Mailing List and Email Communications

If you choose to subscribe to the Becoming Soulful mailing list, I may use your name and email address to send you my monthly newsletter, which may include upcoming offerings, events, experiences, services, and other Becoming Soulful updates.

Subscription to the mailing list is voluntary.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting me directly.

I will respect unsubscribe requests in accordance with applicable Canadian anti-spam requirements.

5. Payment Processing

Payments made through the website may be processed using Stripe, a third-party payment processing service.

Becoming Soulful does not collect or store your full credit card number or other complete payment-card details.

When you make a payment, information necessary to process the transaction may be collected and processed directly by Stripe in accordance with Stripe's own privacy practices and policies.

You can learn more about how Stripe handles personal information through its privacy policy.

6. Website Hosting and Squarespace

This website is hosted and operated using Squarespace.

Squarespace may collect certain information automatically when you visit the website, including information relating to your browser, device, IP address, website activity, and cookies or similar technologies, depending on the features and settings enabled on this website.

This information may be used for website functionality, security, analytics, and performance.

Squarespace may also process information submitted through website forms, booking functionality, or other features connected to the website.

For more information about how Squarespace handles personal information, please review Squarespace's privacy policy.

7. Cookies and Website Analytics

This website may use cookies and similar technologies to support website functionality, understand website traffic, and improve the visitor experience.

Squarespace provides certain analytics and performance tools that may collect information such as browser, device, IP address, pages visited, clicks, and other website activity.

I may also choose to use third-party analytics services, such as Google Analytics, in the future.

If additional analytics or tracking technologies are added to this website, this Privacy Policy may be updated to reflect those changes.

Where required by applicable law, appropriate consent mechanisms will be provided for non-essential cookies or tracking technologies.

8. Testimonials

With your permission, I may publish testimonials about your experience with Becoming Soulful on my website, social media, or other marketing materials.

I will not publish your name, photograph, testimonial, or other identifying information as a client testimonial without your permission.

You are never required to provide a testimonial.

9. When Information May Be Shared

I do not sell, rent, or trade your personal information.

I may share limited personal information with trusted third-party service providers when reasonably necessary to operate Becoming Soulful and provide services to you.

These providers may include:

• Squarespace, for website hosting, website functionality, and related services

• Stripe, for payment processing

• Email and mailing-list service providers used to deliver the Becoming Soulful newsletter

• Other service providers that may be necessary to operate the website or provide requested services

Third-party service providers receive only the information reasonably necessary for them to perform their services.

I may also disclose personal information where required or permitted by law, including where necessary to comply with legal obligations, protect my rights or property, or respond to lawful requests from authorities.

10. Retention of Personal Information

I retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide services, maintain appropriate business and transaction records, resolve disputes, or meet legal, accounting, or regulatory requirements.

When personal information is no longer required, I will take reasonable steps to securely delete, destroy, or anonymize it, where appropriate.

11. Protecting Your Information

I take reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, use, disclosure, loss, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. While I take reasonable steps to protect your information, I cannot guarantee absolute security.

12. Accessing or Correcting Your Personal Information

You may request access to the personal information I hold about you and may ask that inaccurate or incomplete information be corrected.

To make a request, please contact me using the information below.

I will respond to reasonable requests in accordance with applicable privacy laws.

13. Your Privacy Questions or Concerns

If you have questions about this Privacy Policy, want to request access to or correction of your personal information, or have a privacy concern, please contact:

Leasa Arsenault

Becoming Soulful

Email: leasa@becomingsoulful.com

Mailing Address: [INSERT BUSINESS MAILING ADDRESS]

I will make reasonable efforts to respond to privacy inquiries and address concerns about the handling of personal information.

14. Changes to This Privacy Policy

I may update this Privacy Policy from time to time to reflect changes to my business, website, services, technology, or applicable privacy requirements.

When changes are made, the updated Privacy Policy will be posted on this website with a revised effective date.

I encourage you to review this Privacy Policy periodically so that you remain informed about how your personal information is handled.

15. Governing Privacy Requirements

This Privacy Policy is intended to describe Becoming Soulful's privacy practices in a clear and accessible manner and to support compliance with applicable Canadian privacy laws.

The specific privacy legislation that applies to a business can depend on the nature of the business, the information involved, and the circumstances in which information is collected, used, or disclosed. This Privacy Policy does not limit any rights you may have under applicable privacy legislation.